Aladdin provides solutions to two StuffIt Deluxe 6.5 errors
Aladdin provides solutions to two StuffIt Deluxe 6.5 errors
Several users have reported some issues installing StuffIt Deluxe 6.5 under Mac OS X. There has been a lot of discussion and investigation by Aladdin as to what were the causes of these issues. We believe we have narrowed down the cause of the two main issues.
When Apple installs Mac OS X, it includes a copy of our StuffIt Engine.cfm and our StuffIt Expander 6.0.1. These files are called packages under OS X and actually contain multiple files. Apple is mis-setting permissions on a file called japanese.lprog that was part of both packages. They are also adding a file called version.plist to our StuffIt Engine.cfm. These three files are causing issues for our users.
"Access Denied" error during install The first issue that users are reporting is an "Access Denied" error during the install of StuffIt Deluxe 6.5. This has a workaround that has been posted in our online FAQs. The issue was caused by japanese.lprog and/or version.plist having their permissions misset by Apple, causing an issue where our installer could not properly delete those files.
"Newer version available" error The second issue occurs after a 'successful' installation. StuffIt Expander gives a message each time it is launched saying that a newer version is available from Aladdin's web site. This is due to the version.plist file making the StuffIt Engine.cfm (which StuffIt Expander uses to decompress and decode files) think that it is version 6.0.1 instead of version 6.5. The easiest way to permanently solve the issue is the following:
- First, go to your OS X Hard Disk > Library folder > Application Support folder, and if there is a StuffIt Engine.cfm there, drag it out to your Desktop.
- Now throw away your newly installed StuffIt Deluxe 6.5 folder; you probably installed it in the Applications folder on your OS X hard disk or volume.
- Then, reinstall StuffIt Deluxe 6.5 (using the Mac OS X installer). This should place a new copy of the StuffIt Engine.cfm file into your Application Support folder, that does not have the same issue. To be certain, confirm that the new StuffIt Engine.cfm is actually located in that folder, and then delete the copy placed on your desktop.
Through both of these processes, you may end up with files in your Trash that can not be deleted by an Administrative level user. This is again due to the fact that Apple has misset the permissions on these files. We are currently looking for a good user level way to delete these files without having the user login as root. Those users comfortable with how to get and use root on OS X are likely savvy enough to handle this section of the issue on their own.