user-centered design

Micro-productivity: man vs. machine, divergence vs. convergence

According to a McKinsey & Company study of US economic activity, "Raising the productivity of employees whose jobs can't be automated is the next big performance challenge." The study argues that "as more companies come to specialize in core activities and outsource the rest, they have greater need for workers who can interact with co-workers, partners, and vendors," supported by highly personalized organizing and communication tools. 40 percent of labor activity, says McKinsey, comes not from making things or from traditional transactions but from what the consultancy calls the "Interaction Economy," which it … Read more