I always feel a deep sigh building inside when I realize I'm going to have to contact a customer service rep.
Will they reply straight away? Will they appreciate my problem? Will they offer some formulaic response? Will they be a machine? Or will they pretend they're Captain Mike of the Good Ship Netflix?
The issue -- at least for me -- arose this week on hearing of two enlightened customer service approaches from tech companies and experiencing one that was a little darker.… Read more