AT&T was the top ranked full service wireless carrier, according to J.D. Power's latest survey. MetroPCS was the top-ranked carrier for customer service among wireless providers concentrated on the no-contract market. The biggest customer satisfaction improvement, however, went to T-Mobile.
The biggest takeaway from the J.D. Power study, conducted from July to December 2013, is that there are more customer service calls and the problems are becoming more complicated. Seventeen percent of full-service wireless customers said their customer service issues were resolved in less than five minutes. Twenty percent said problems were resolved in 25 … Read more