J.C. Penney has launched a new ad campaign apologizing for the decisions made under Ron Johnson, its former chief executive and Apple's one-time retail chief.
The new ad, posted to YouTube, focuses people in different locations as a narrator acknowledges the company's recent mistakes that left customers unhappy and pushed revenue down billions of dollars.
"It's no secret, recently J.C. Penney changed," the narrator says over the ad. "Some changes you liked and some you didn't, but what matters from mistakes is what we learn. We learned a very simple thing: … Read more