To those of us who are human, a lack of empathy from others can be quite startling.
A lover says to us: "Oh, your mother's death made you sad? Why didn't you say?" We look at them and think: "You should never have studied engineering. Or math. Or business."
Now presumably uncaring scientists have delved into the roots of this issue and emerged, tousle-haired, with a fascinating conclusion: Empathy represses analytic thought.
This explains so much -- especially Google.