People don't seem as happy with social media sites and search engines, and advertising could be the culprit, at least according to one new study.
Released Tuesday in partnership with analytics firm ForeSee, the American Customer Satisfaction Index's E-business report gave search engines, social networks, and news sites a collective satisfaction grade of 71.3 out of 100. The score was 3.9 percent lower than last year's score and the lowest seen by the ACSI since 2002.
To explain the drop, the ACSI pinned part of the blame on online advertising. Among those surveyed, 22 percent … Read more