SmarterTrack features a customer service tool complete with live chat and support ticket capability. The free version of the software is only useful if your company is very small since it supports only one help agent.
One of the more useful features of SmarterTrack seems to be its 24-hour access to a Knowledge Base forum where your customers can help themselves at any time of day or night. Your company can also choose to offer a live chat option. It is important to know that if you need the capability for even one more agent, you will pay almost $200. … Read more