I remember a time in business when we were told that the customer is always right. Sure, they may not have the greatest grip on the reality of the situation and they may misunderstand things every now and then, but when it's all said and done, they're supposed to be happy.
But in today's world of lawsuits and overzealous attorneys, it's quite apparent that ISPs couldn't care less about customer happiness and would rather perform acts that are suspect, to say the least.
Case in point: The FCC said on Wednesday that Comcast illegally interfered with file-sharing activities on its service and by slowing down BitTorrent traffic, failed to act within the auspices of the law and its agreement with customers.
"Our network management practices were reasonable, wholly consistent with industry practices and . . . we did not block access to Web sites or online applications, including peer-to-peer services," Sena Fitzmaurice, a spokeswoman for Comcast told the Washington Post.
But were the company's practices reasonable? That's debatable. But one thing is abundantly clear: ISPs have lost all value in customer relationships and over the past few years, have shown their severe distaste for consumers.… Read more