People flustered by all the technical gadgets and gizmos cluttering up their homes and lives are looking for a savior in the form of one company that could help manage it all.
A study released yesterday by technology consulting site Accenture found that consumers would be happy to turn over support of their home and mobile devices to one company that could provide integrated tech support.
Targeting the poll toward users of both computers and mobile phones, Accenture specifically found that 63 percent of the "super users" questioned are looking for a single company to manage everything from home and mobile electronics to broadband and cable services. A super user in this case is defined as someone who owns and uses 14 or more different consumer gadgets.
What are the issues that seem to vex today's consumers?
When asked about the type of support they want, 68 percent said they'd like help in reducing the the potential computer problems that put their data at risk or cost a lot of money to fix. Sixty-seven percent expressed a need for better security from viruses and malware. Sixty-two percent want their computers to run faster, especially when surfing the Internet. And 57 percent are simply looking for a helping hand in tracking down the latest software updates and security patches.… Read more