Did J.D. Power overreach in giving its top customer satisfaction nod to Samsung instead of Apple?
The company on Thursday announced that Apple had come in second behind Samsung overall in its consumer study on tablet satisfaction. Apple's iPad scored 833 points out of 1,000 in tablet satisfaction, while Samsung topped that by a small margin at 835.
Not surprisingly, much has been made about Samsung's getting one up on Apple. But as Fortune pointed out Friday, Samsung's win doesn't necessarily add up.
A table that J.D. Power didn't provide with its … Read more