customization

If you want a customer service answer on Twitter, you'll have your best luck tweeting Zappos or LLBean. (Assuming that's where you did your shopping.)

Out of the top 25 online retailers, Zappos and LLBean proved the most responsive on Twitter, answering 100 percent of customer tweets within 24 hours, according to STELLAservice, an independent rater of online customer-service performance that posted its findings in a blog entry posted today.

The other top retailers answered an average of 44 percent of customer services questions.

For the study, mystery shoppers tweeted daily customer service questions to the Twitter accounts … Read more

After a two-week-long Customs delay, shipments of HTC's One X and Evo 4G LTE are flowing unfettered into the U.S., the company announced today.

"HTC has completed the review process with U.S. Customs and HTC devices have been released, as they are in compliance with the ITC's ruling," the company said in a statement. "Future shipments should continue to enter the U.S. and we are confident that we will soon be able to meet the demand for our products."

The two smartphones were put in limbo earlier this month over unresolved … Read more

The daunting task of restructuring Greece's debt fell to Bob Apfel and his company, Bondholder Communications Group, according to Fortune.

To help complete a complicated series of transactions in which the country's Finance Ministry agreed to settle for far less than the $270 billion owed, Apfel and his team used a network of iPads.

The task involved capturing approval from nearly 100,000 debt holders scattered around the world in a very short amount of time.

Armed with a custom-built debt-restructuring app, the effort's leadership, including representatives from the Finance Ministry, the Hellenic Exchange, the Bank of … Read more

The takeaway from the latest American Customer Satisfaction Index boils down to this: smartphone customers dig their iPhones, despise their BlackBerrys, and are "meh" about the others in between.

The ACSI results, which measured satisfaction on a 0-to-100 scale, gave Apple an 83, marking the first time any maker of cell phones finished with that high a ranking. The annual survey compiles the opinions of about 70,000 customers on myriad topics. This was the first time that Apple and RIM (along with HTC and LG) got included in the survey. The next three companies -- Nokia, LG, … Read more

A friend asked me to recommend a browser add-on that would allow her to see generic results when she did a Google search. I convinced her to eschew extensions in favor of the manual approach to search depersonalization.

Google's support site explains how the company uses what it knows about you to personalize your search results. The site also describes how to restrict who sees your personal results, limit whose personal results you see, and customize the feature in other ways.

The most-obvious way to depersonalize searches --at least partially -- is to use your browser's anonymous mode. … Read more

After a couple of years of bubbling under the surface, near field communication technology -- or NFC as it's known to its close friends -- is set to go big. If you thought NFC was only about buying a latte with your phone in a cafe that offers contactless payment terminals, think again, because it can be used for much more.

As Sony made clear with its recent promotional campaign for the NFC-packing Xperia S, contactless connectivity has a surprisingly wide range of applications. This handy guide will show you what kinds of things you can get up to … Read more

Apple took home a 5-point jump in customer satisfaction, according to the E-Retail Satisfaction Index published today by customer analytics site ForeSee.

The iPhone maker's retail Web site scored 85 out of 100 in this year's index, compared with 80 last year. Only one other retailer, RueLaLa.com, managed a 5-point gain though that site grabbed an overall grade of only 75.

Despite Apple's ascent, it could only rise to second place, having achieved the same grade as QVC. On top as usual was Amazon.com, which captured a score of 89, up from 86 last year.… Read more

Strange things sometimes happen when you're in Best Buy.

Not so long ago, some people were shocked, others awed, when a Best Buy in Greenville, S.C. displayed porn on many of its largest screens.

Now comes the troubling complaint of a man in Denver who says he left his cell phone at Best Buy for repair, only to discover shortly afterward that his Facebook status had suddenly outed him as gay, which he happens not to be.

"It just put a bad taste in mouth," Rich Dewberry told ABC affiliate KMGH.

His Facebook status update read: &… Read more

Salamander Designs offers a vast range of quality audio-video entertainment furniture, and has recently expanded its Chameleon Collection of corner-style and extrawide cabinets.

Salamander's four-door Quad cabinets are designed to accommodate today's large flat-panel TVs, both visually and structurally. New product offerings include contemporary and traditional styles.

The corner cabinets are available in nine different styles, including 20-inch- and 30-inch-high versions and a 30-inch-high version with grillework designed to conceal a center-channel speaker. Salamander AV cabinets are available in a vast array of woods and configurations. The cabinets are built with premium-grade materials and construction techniques. Salamander's … Read more