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Users: iPhone 4 proximity sensor causes issues
While Apple cruises to new sales records with its latest iPhone family member, some users are finding the iPhone 4 to be more like the drunk uncle than the cool aunt, citing, among other glitches, proximity sensor issues when attempting to make calls.
How deep is the issue? On the Apple support discussion forums, it's 20 pages deep. And counting. Details of the issue vary throughout the forum posts, but essentially, the proximity sensor (the one that shuts down the screen functionality when your iPhone is close to your face or in your pocket) seems to be malfunctioning.
Some … Read more
First-step troubleshooting for Mac audio issues
Apple promises software fix for iPad Wi-Fi problems
Even after providing a number of workarounds for problematic Wi-Fi connection problems with the iPad, Apple now says it will offer a fix in the form of a software update in the future.
There is no date given for when this update would arrive.
The promised fix addresses a problem that recently popped up in an updated Apple support article, which was spotted by Macrumors.
Apple says a "very small number of people" have experienced the problem.
Reports of Wi-Fi connection issues first appeared following the release of the Wi-Fi-only model iPad in early April. One of the … Read more
Tip: When troubleshooting, sometimes it's the unexpected
Sometimes when troubleshooting aspects of programs or OS features, we may assume some things are not related to the problem we are experiencing, either by dismissing them or more commonly by just overlooking them as a potential contributor to the problem at hand.… Read more
Apple releases iPhone Configuration Utility 2.2
Apple iPhone Configuration Utility hits version 2.2. The new version released on Tuesday includes support for the iPad.
Apple's utility isn't designed as an end-user troubleshooting tool--it's intended to help enterprise users create configuration profiles for device deployment--but it provides three functions that can be useful for anyone troubleshooting iPhone security settings.
We wrote about these uses last fall, and we recommend that you read it.
Mac OS X's Software Update tool provides the following description of the update:
"iPhone Configuration Utility lets you easily create, maintain, encrypt, and install configuration profiles, track and … Read more
More iPhone problems: Freezes, missing App Store categories, and charging issues
After Apple introduced iPhone OS 3.1.3, complaints surfaced about the iPhone battery and problems with playlist syncing. Now, users are encountering a new set of problems and airing their complaints in Apple Discussions.
Random freezes or shutdowns
Random freezes and shutdowns were a major complaint for some users after upgrading to iPhone OS 3.1 last fall. The problem was the source of heated discussions within a huge Apple discussion thread containing nearly 900 posts. This problem now seems to be making a comeback, although it may be less widespread this time.
The problem seems to manifest itself … Read more
Troubleshooting iPhone touchscreen issues
Are you having problems with the responsiveness of your touchscreen on your iPhone or iPod Touch? Apple has detailed the symptoms and offers suggestions on how to test it and what to do to get it fixed in a recent knowledge base article.
According to Apple, if you are experiencing any of the following symptoms, you may have problems with your touch screen:
Multitouch display (or touch screen) does not respond Portions of the multitouch display do not respond Multitouch display is very slow to respondApple suggests the following advice on how to improve or avoid damage to the … Read more
Troubleshooting iPhone apps that quit unexpectedly
Are you having problems with apps that close unexpectedly on your iPhone or iPod Touch, returning you repeatedly to the device's Home screen? Apple has detailed both the cause and the suggested cures in a new knowledge base article.
According to Apple, the primary cause for apps closing unexpectedly is a device running low on memory allocated for applications--a bigger problem on the original iPhone and the iPhone 3G, since each had only 128MB of application memory. (The iPhone 3GS was released with 256MB.) The problem has nothing to do with how much data is stored on the device, … Read more
A fix for Outlook 2007's failure to link to Exchange Server 2003
Few PC glitches are more frustrating and more difficult to troubleshoot than your e-mail program failing to connect to a mail server. Recently, a family member told me about the enervating problems he experienced trying to figure out why his new Vista notebook wouldn't link to his office's mail server.
"I have Office 2007. Our firm uses Exchange Server 2003. I was having the damnedest time getting Outlook on my new laptop to sync with the server away from the office. I was at this for hours and hours reading through a bunch of 'fixes' until I … Read more
