As a Time Warner Cable customer, I've experienced rather annoying issues with the Scientific Atlanta 8300HDC digital video recorder (DVR). I've been forced to replace it on several occasions. Other times, it would simply stop working, requiring me to unplug it from the wall to reboot.
It had become such a problem that I finally decided I'd had enough last week and that I'd ditch Time Warner Cable's HD DVR for a TiVo HD. For $239.99 at Best Buy (the company was offering it on sale--the TiVo HD usually retails for $299.99), it was a great deal. I also paid $129 to get one full year of TiVo service.
With the TiVo HD in hand last Monday, I was ready to enjoy my new toy. I contacted Time Warner Cable to get all the details I needed to get set up.
Training anyone? When I called Time Warner Cable last Monday, I was extremely displeased by the company's customer service. No one quite understood what I was talking about when I told them that I wanted to switch from my HD DVR to the TiVo HD. I asked them what the set-up process was. I wanted to know if I lost any channels.
After waiting for about five minutes for the customer-service representative to find information on the TiVo ("Sorry, we don't get many of these requests," she told me), she finally read to me, verbatim, what it said on her sheet.
According to the technician, I would need to have a multichannel CableCARD installed to get my programming. Unfortunately, I would lose several channels even with the CableCARD. I was told by the agent that I would need a Switched Digital Video adapter in addition to the CableCARD to retrieve those channels. An SDV adapter is basically a black set-top box that connects to the TiVo HD, allowing you to watch switched digital video channels. It's a fancy term for saying that Time Warner Cable is trying to save bandwidth.
Somewhat satisfied by the information, I told the agent that I wanted to schedule an appointment for a Time Warner Cable technician to come to my house and install both the CableCARD (you're not allowed to install it yourself) and the SDV adapter. No luck. The agent told me that I would first need to go to the Time Warner Cable Web site and fill out an online form. Upon doing so, I was put in line to receive an SDV adapter.… Read more