It's a booming holiday sales season for online merchants. As CNET contributor Don Reisinger reports, U.S. consumers spent $32 billion online from November 1 to December 18, according to research firm ComScore.
That's 18 percent more than they spent in the same period of 2010. While most online sales go smoothly, there's always a risk of a product you ordered from a Web site not arriving on time, or a product other than the one you purchased being shipped, among other possible problems.
A reader contacted me yesterday about an order he placed on Cyber Monday (… Read more