Despite financial woes, EarthLink is kicking butt in the broadband market, according to a J.D. Power and Associates customer satisfaction survey published Wednesday.
EarthLink, which said last month that it would lay off nearly half its staff, got the highest customer satisfaction ranking for delivering broadband services in the East and South regions of the United States. It also ranked second in the North Central region of the country.
Frank Perazzini, director of telecommunications at J.D. Power and Associates, said that what's impressive about EarthLink's performance in the survey is that it bucks conventional wisdom.
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