We're persistently surprised at how many iPhone troubleshooting issues can be solved by a simple power-off, power-on routine. If you've noticed that your unit's vibrate function is a bit weak, just turn the iPhone off by holding the sleep/wake button for several seconds, then sliding the slider. Power the phone back up by again holding the sleep/wake button, and you should notice a more robust rumble.
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Apple has posted a Knowledge Base article addressing an issue where users receive the error message:
"Error -48 itunes unable to download your update at this time check network connection or settings."
when attempting to restore iPhones in iTunes. The solution, according to Apple, is to delete the iPhone software updates from your system then repeat the restore process, forcing them to be re-downloaded.
Under Mac OS X, these files are located at: ~/Library/iTunes/iPhone Software Updates/
Under Windows Vista, these files are located at: C:/users/[yourusername]/AppData/Roaming/Apple Computer/iTunes/iPhone Software Updates
Under … Read more
If you're experiencing an issue where the iPhone refuses to access network data (Web pages [Safari reports "Safari can't open the page because it can't find the server."], email, Google Maps data, etc.), the fix may be drop-dead simple:
Tap Settings Tap General Tap Reset Tap Reset Network SettingsThis will cause your iPhone to restart, and will delete any stored Wi-Fi passwords as well as DNS settings and more. It may, however, restore your ability to join a stubborn wireless network, let you access stalled Web pages, or eliminate issues with EDGE data access … Read more
We've received several notes from readers who are having the following two problems, in conjunction, after applying the iPhone 1.1.1 battery update:
Reduced battery capacity Issues connecting to specific wireless networksIn some cases, when these issues occur simultaneously, the issue appears to be repeated, failed attempts to automatically join certain wireless networks. The solution for some is as follows:
Navigate to Settings, then select Wi-Fi Tap the arrow next to each listed Wi-Fi network and tap Forget this Network Go back to the Wi-Fi screen and manually join the desired networkFailing that, turn Wi-Fi off, … Read more
Tifel, a poster on the iPhone Dev Elite forums has posted a step-by-step solution for restoring full functionality to iPhones that were unlocked under firmware/software 1.0.2 then "bricked" -- phone functionality completely disabled -- by the iPhone firmware/software 1.1.1 update.
The 18 step process is not for novices, and requires the use of iNdependence, ieraser2, and familiarity with things like DFU mode. Fortunately, most of these terms and tools are thoroughly explained on the iPhone Dev Wiki. Also, phones that undergo this process will be left with firwmare/software revision 1.0.… Read more
Synchronization with Microsoft Outlook has proven one of the most problem-prone operations for the iPhone, and we've covered a number of solutions including:
Make sure the iTunes sync add-in is enabled Eliminating problematic contacts Downgrading iTunes Opening Outlook prior to the first sync Eliminating events that repeat every 8 weeksNow Apple has posted a knowledge base article (#306666) indicating that Outlook plug-ins (such as Live Search Maps), may be to blame for some issues. The problem is that some plug-ins change the default message class property of new calendar events to something other than the default: "IPM.… Read more
If you're experiencing crashes in Safari on the iPhone (MobileSafari), especially after the update to firmware/software 1.1.1, the issue may be a corrupt or otherwise problematic bookmark.
Try the following:
On a Mac Quit the desktop version of Safari if it is open. Navigate to ~/Library/Safari and move the file Bookmarks.plist to the Desktop or another location, then re-launch Safari. Re-sync the iPhone using iTunes and check for persistence of the problem. Failing that, create a new user account as described in this MacFixIt tutorial and sync your iPhone using it. If the problem … Read moreIn Knowledge Base article #306651, Apple acknowledges a widely reported issue where the iPod touch screen exhibits the following symptoms (in Apple's words):
Dark or black spots Video is very dark and looks like a negative image Dark colors look like film negative Black areas appear oversaturated to the point of being reflective Black areas appear to shimmer Products affectedApple says the solution is to update to iPod touch software version 1.1.1, which has indeed been reported as a fix for the above issues for many users.
However, Apple makes no mention of the iPhone in … Read more
As we continue to report on general troubleshooting issues (not unlock or hack-related) for iPhone firmware/software update 1.1.1, this release has broken the Bluetooth Headset indicator that appeared in firmware/software versions 1.0.2 and prior for some users.
Craig Crossman of the Computer America radio show initially identified this issue for iPhone Atlas, and Apple subsequently confirmed it.
Craig writes:
"After updating to iPhone 1.1.1, while its true that Apple has added a cool little battery status indicator in the upper right corner, they have also broken that really nice green-filled image … Read more
We've recommended the deletion and subsequent re-installation of the Apple Mobile Device components under Mac OS X and resetting the service under Windows for a variety of iPhone issues, including sync problems, problems recognizing the device, problems restoring, and more.
Apple has now echoed this advice in a Knowledge Base document (#306637) specifically for the issue where the iPhone or iPod Touch is not recognized by the host computer. This can be accomplished by the following platform-specifc processes (Apple's article mentions only Mac OS X):
Mac OS X
Delete the following files:
/System/Library/Extensions/AppleMobileDevice.kext /System/… Read more
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