Troubleshooting

Modifier keys for Mac systems are the Shift, Control, Option (Alt), Command, and Caps Lock keys. The commands triggered by combinations of these keys can greatly speed up how you use your computer, but it can slow you down again if you switch to a keyboard with an unfamiliar layout.

While most Mac keyboards have these keys in the same relative locations, so you don't have to change your typing habits, there are situations in which you may end up using something different, such as if you take a laptop to the office and plug in whatever keyboard you … Read more

Some Mac users are finding that some of the latest MacBook systems from Apple are sometimes showing drastic drops in graphics performance, which are particularly notable when playing graphically intensive applications like video games.

While at first launching the game will show the expected smooth performance, it may suddenly drop to a very low frame rate and be essentially unplayable. Usually when systems drop to low frame rates it suggests they are being overworked for some reason and are struggling to make the computations necessary for smooth gameplay, and as a result will usually be relatively hot as the graphics … Read more

iTunes 11 is the latest version of Apple's music player and management software, but if you have upgraded your iTunes installation to this latest version you may find that some of the statistics regarding your library are not being updated.

Whenever you play a song in iTunes, the program keeps track of the number of times the song has completed playing, how many times it is skipped, and when these events occurred. This information is stored in the library and used to help determine how to build automatic playlists from the songs you prefer, among other functions.

After upgrading … Read more

Apple's built-in Calendar application in OS X is a convenient calendaring tool to have; however, its default method of entering calendar dates may be a bit cumbersome by first appearances.

When you first enter an event in Calendar, you select the calendar you wish to use and then double-click the date on which to create the event. You can then title the event accordingly. By default this action creates an all-day event that will further need to be refined by editing it to adjust its time frame. While those who use Calendar may find this somewhat acceptable though a … Read more

MacFixIt Answers is a feature in which I answer Mac-related questions e-mailed in by our readers.

This week, readers wrote in with questions about managing custom services in OS X, RAM prices for MacBook systems falling dramatically over the past year, and resetting a forgotten administrator password without admin access and without an OS X installer or recovery disc. I welcome views from readers, so if you have any suggestions or alternative approaches to these problems, please post them in the comments!

Question: Managing custom services in OS X MacFixIt reader Francis asks:

As part of OS X, Apple provides a number of styled screensaver options for displaying photographs and images you have stored in your iTunes or Aperture libraries when you are not at your computer. These options are fun to use; however, they are quite limited in the settings they offer, as there are practically no options to customize them.

At most, you can set the screensaver to shuffle the slide order and choose a source for the photos, but you cannot change the duration of the transitions or perhaps, more importantly for some people, the time in which the screensaver … Read more

External hard drives are exceptionally useful for expanding storage capabilities for both backups and data management. While external hard drives are often sold in preconfigured packages by manufacturers, another popular option is to purchase an external hard-drive enclosure and then use any drive of your choice in it. This is beneficial because as your demands for storage increase, you can replace the enclosure's drive with a larger one.

These days, the availability of hard drives with 4TB of storage are enticing for people to swap into their existing enclosures; however, when doing so they may find that the system … Read more

One of the primary uses of computers is, of course, for media, whether you're watching movies, listening to music, playing a game, or running through a feature-packed slideshow. In the middle of the fun, it can be incrediby frustrating to get interrupted by a loud swoosh as you receive a new e-mail, or a speech alert telling you some other program needs attention.

To avoid such interruptions, of course you can quit the various applications like Mail and instant-messaging clients that may cause them, but this will not guarantee silence, as alerts can still crop up from other sources.… Read more

Besides installing an SSD to replace a mechanical hard drive, RAM upgrades are one of the more significant and beneficial upgrades you can do for a PC system. When it comes to Apple's systems, however, RAM upgrades from Apple itself have been insanely expensive, so my recommendation has always been, unless the RAM is soldered to the motherboard (as it is with the MacBook Air and Retina MacBook Pro), to purchase only the base amount of RAM and then upgrade it yourself later on.

Such was the case with my most recent Mac, a 17-inch 2011 MacBook Pro that … Read more