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by: Carol Potter February 20, 2013 9:35 PM PST

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Carol

by Carol Potter - 2/20/13 9:35 PM

My pc is under warranty, and crashed, and I sent it out to be fixed. They put a new hard drive in. When I got it back, it was not working right. On the second day, it kept installing Windows update, every time I booted.(like 98 updates) So I called tech support, they had me pay $160 for expert support for a year (three issues) The technician ended up turning "off" my Windows update. (he did check the pc for other issues but I don't think he found anything.I never received a email yet) I feel that this is not a good fix, as sometimes you have to have Windows updated for different things. I don't know if this is a good fix or not. I gave them a bad review. I'm running Windows 7, have 6 gig of memory, 650 gig of storage. It is a Toshiba P770. Carol

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Clarification request: Just my opinion, but,

by mrmacfixit Moderator - 2/22/13 3:50 PM

In Reply to: Carol by Carol Potter

I don't think you should be paying the extra $160 for service on a machine that is under warranty and that just had a Hard Drive "professionally" installed. It also sounds like they reinstalled Windows too.

P


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yes

by Carol Potter - 2/22/13 6:55 PM

In Reply to: Just my opinion, but, by mrmacfixit Moderator

They did reinstall Windows, It is not easy as they don't give you a disk. The Windows is hidden in the machine some how. I didn't want to pay the extra fee, but had no choice. ugh


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Just wanted to let you know

by Carol Potter - 2/23/13 10:54 AM

In Reply to: Carol by Carol Potter

I went into my Visa account today, and Toshiba has taken the $160.00 "off" my charges. (so far) This I am very happy about. I still feel they didn't fix my pc correctly. I think I will call them once more (Monday) before re-installing a new Windows. Like I stated before, they don't give you a disk, it is hidden in the machine, and I have never done this before. But I am going to ask them about the Windows update problem, and if I get a answer then I will come back and post it. Thank you all for your suggestions and comments. I appreciate it very much. Carol


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Good question.

by R. Proffitt Moderator - 2/21/13 9:17 AM

In Reply to: Carol by Carol Potter

If you research the .NET update failure you learn what happened and then ask the horrible questions. These might be "Why doesn't Microsoft fix that?" and "Why are users expected to work with this?"

I have no great answers but this area is why folk are trying tablets and other make PCs.
Bob


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Re: updates

by Kees_B Moderator - 2/22/13 8:15 AM

In Reply to: Carol by Carol Potter

I'd reinstall Windows 7 from scratch. Usually, it does most updates after that.

If .Net updates fail, do:
1. Hide those updates in Windows update
2. Uninstall all .Net versions.
3. Install a fresh version if you need it.

Kees


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(NT) I will have to figure out how to do your suggestion.

by Carol Potter - 2/23/13 10:40 AM

In Reply to: Re: updates by Kees_B Moderator


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Don't forget to post back ...

by Kees_B Moderator - 2/23/13 10:46 AM

In Reply to: (NT) I will have to figure out how to do your suggestion. by Carol Potter

if you can't figure out.

Kees


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my bubble has burst

by Carol Potter - 2/23/13 11:12 PM

In Reply to: Carol by Carol Potter

Well I just went into my bank account to check it again, and sure enough there was the charge $159.95. I was so happy earlier today when I checked it and there was not a charge. I am definitely going to call and tell them what I think on Monday. This is ridiculous. I can't use my mail in Internet Explorer now, so am using Google Chrome. I am signed up with At&T for mail, and have used it for several years, and always used it with IE. So I will write back when I get to talk to someone with some intelligence from Toshiba. Just wanted to let you know. Carol


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